Ma C.

Supported the sales team by assisting with order processing and managing customer inquiries. Maintained and organized sales documentation as well as records of customer accounts and sales activities. Handled relationships with vendors to secure quality products at competitive rates and followed up with clients to confirm satisfaction regarding products and services. Prepared sales performance and customer feedback reports, addressed product and order concerns via incoming calls, and processed customer order exchanges and returns while keeping customers updated on progress. Provided technical support to customer services representatives and facilitated resolution of complex issues through coordination with sales teams and clients. Regularly generated sales reports for management and responded to a high volume of calls in a fast-paced environment to support varied sales representative requirements.