Ma J.
Mid-Level Airport Operations Supervisor
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Ma. Jonah Oppus is an experienced Airport Operations Supervisor based in Lapu-Lapu City, Cebu, with a strong background in the aviation industry, particularly at Mactan-Cebu International Airport. With over five years of experience, she has developed expertise in overseeing airport operations, with a focus on documentation, report preparation, and stakeholder coordination to ensure smooth and efficient daily operations.
Currently working with Aero K Airlines, she plays a key role in supporting airline office operations for international clients, ensuring compliance with operational standards while maintaining accuracy in reports, records, and communication. Her role requires a high level of organization, attention to detail, and the ability to coordinate effectively across multiple departments in a fast-paced environment.
Previously, she served as Officer-in-Charge (OIC) – Customer Service Supervisor at dnata Philippines, where she managed passenger services and strengthened internal and external communication to support operational success. Her experience has equipped her with strong problem-solving skills, adaptability, and the ability to take initiative in dynamic and high-pressure situations.
In addition to her operational expertise, Ma. Jonah is highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is experienced in using airline reservation and operations systems such as Amadeus, IBS, MARS/MACS, and WorldTracer. She is particularly skilled in handling system-based tasks, data tracking, and maintaining accurate records, making her well-suited for remote administrative and operations support roles.
She holds a Bachelor of Science in Hotel and Restaurant Management from Indiana Aerospace University and is certified in Aircraft Weight and Balance for Airbus A320. Known for her reliability, strong work ethic, and proactive mindset, Ma. Jonah brings a combination of administrative efficiency, technical skills, and operational experience that allows her to contribute effectively in both on-site and remote work environments.
Experience
Airport Operations Supervisor
Aero K Airlines · 2025 — PresentProvides administrative and operational coordination support across various teams and stakeholders. Prepares reports, summaries, and documentation for daily operations and management updates. Coordinates with internal and external parties to facilitate the implementation of operational activities. Monitors service performance, tracks issues, and ensures proper documentation for resolution. Maintains accurate records of operational data and assists in planning and implementing process improvements.OIC – Customer Service Supervisor
dnata Philippines · 2024 — 2025Offers administrative support, including the preparation of reports, briefings, and documentation. Coordinates between various units and stakeholders to ensure smooth workflows and service delivery. Monitors daily operations to ensure adherence to procedures and standards. Manages communication and coordination regarding operational concerns and resolutions, while assisting with scheduling and administrative tasks.Senior Customer Service Agent
dnata Philippines · 2024 — 2025Assists with administrative functions like manpower scheduling and reporting coordination. Maintains operational data and supports the documentation needs of the department. Works with various teams to facilitate efficient service delivery and supports supervisors in monitoring and reporting operational performance.OIC – Mishandled Baggage Services
Emirates / dnata · 2021 — 2024Manages all documentation, records, and reporting related to baggage services and claims. Utilizes the WorldTracer system for data entry, tracking, and monitoring of baggage cases. Coordinates with international stakeholders for resolving baggage issues and ensures that all documentation is properly filed and confidential.Customer Service Agent / Admin Staff
dnata / Topserve · 2020 — 2021Provides administrative and clerical support in airline office operations, including document preparation, filing, and records management. Assists in the preparation of reports, data encoding, and tracking of documentation. Coordinates with both internal and external stakeholders for various operational requirements while maintaining an organized filing system.
Skills & Expertise
Education
- Bachelor of Science in Hotel & Restaurant ManagementIndiana Aerospace University · — — 2019