Ma J.
Junior Administrative Assistant
Open to offersNew to PlatformAbout
Ma. Jalina Floren V. is an experienced administrative professional with a Bachelor of Science in Entrepreneurship from the Polytechnic University of the Philippines. She most recently served as an Administrative Assistant at Greenmist Property Management Corporation (SMDC) in the property management industry, where she maintained comprehensive records for unit owners, vendors, and departmental documents, and facilitated client communications and resident orientations. Previously, at TELUS International Philippines, she supported operations as a CSR in call and email support, efficiently utilizing Zendesk and Stripe to resolve client issues and process refunds. Earlier, with VXI Global, she provided technical support for internet, phone, TV, and email services, assisting customers with account setup and troubleshooting. Her technical proficiency extends to CRM platforms, Microsoft Office, and property management tools such as PARIS.
Experience
Administrative Assistant
Greenmist Property Management Corporation (SMDC) · 2024 — 2026Organized and maintained comprehensive records related to unit owners, work orders, proposals, and departmental documents. Created new files for owners and vendors while verifying the accuracy of paperwork submitted by new owners, tenants, and vendors. Addressed client inquiries and concerns quickly through email, phone, and in-person communications, ensuring excellent customer service and prompt issue resolution. Relayed unit concerns to the relevant department and distributed memo circulars among residents. Conducted orientation sessions regarding house rules and regulations for new unit owners.Operations CSR (Call and Email Support)
TELUS International Philippines · 2022 — 2024Managed inbound calls to resolve customer issues using Zendesk and Stripe ticketing systems. Handled client complaints and inquiries in a professional manner. Assisted clients with credits, refunds, and investigated potential fraudulent transactions. Provided basic troubleshooting support and recommended alternative solutions for issue resolution. Monitored and maintained key metrics to assess business performance.Account Associate (Technical Support)
VXI Global · 2021 — 2022Provided technical support to customers through inbound calls, addressing issues related to internet, phone, TV, and email services. Offered accurate information and timely solutions to ensure high levels of customer satisfaction. Assisted customers with account setup and service activation. Promoted products and services to enhance customer experience while driving revenue. Efficiently processed customer orders using CRM systems and scheduled service appointments.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipPOLYTECHNIC UNIVERSITY OF THE PHILIPPINES · — — 2020
Interested in this professional?
Sign in as an employer to save this profile or invite Ma J. to a job.
Sign in as an employer