Ma M.
Mid-Level Administrative Officer
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Maeve S. is an experienced Administrative Officer at EFE Group of Companies in Cebu, specializing in procurement, inventory management, and regulatory compliance for the corporate sector. She manages purchase orders, maintains accurate inventory records, and ensures business permit renewals in line with government protocols. In the banking industry at Bank of the Philippine Islands, she served as a Customer Service & Sales Associate, consistently surpassing sales targets by promoting and processing financial products and conducting regulatory-compliant AML/KYC due diligence. With previous roles as a Customer Service Representative at Ibex Philippines and Sales Associate in the retail sector, Maeve S. also demonstrates expertise in client relationship management, sales operations, and documentation. Her background spans administration, banking, business compliance, and retail sales within diverse Philippine business environments.
Experience
Administrative Officer
EFE Group of Companies · 2025 — PresentManaged the processing of purchase orders, ensuring documentation accuracy and timely supply procurement. Maintained inventory records by tracking stock levels, organizing storage, and coordinating restocking. Facilitated the renewal of business permits and licenses to comply with government regulations. Processed employee payroll by verifying records and maintaining confidentiality. Oversaw daily administrative tasks to support smooth office operations and organized records for easy reference.Customer Service & Sales Associate
Bank of the Philippine Islands (BPI) · 2019 — 2025Provided high-quality client service, focusing on customer satisfaction and retention. Promoted banking products and services, consistently surpassing monthly sales targets. Processed loans and credit applications while ensuring adherence to regulatory standards. Supported compliance operations through AML/KYC due diligence. Worked with cross-functional teams to enhance customer onboarding and improve service delivery.Customer Service Representative
Ibex Philippines · 2019 — 2019Managed inbound and outbound calls to assist customers with inquiries and service requests. Delivered accurate information about products and company policies. Efficiently resolved customer issues while upholding professionalism. Documented interactions and updated system records accurately, maintaining high standards of customer satisfaction by delivering excellent service.Sales Associate
Aproniana Giftshop · 2018 — 2019Provided product information and recommendations to customers, ensuring exceptional service. Processed daily sales transactions efficiently and accurately. Monitored product inventory, restocking shelves, and organizing displays to ensure product availability. Maintained the cleanliness and arrangement of merchandise to create an inviting shopping environment.
Skills & Expertise
Education
- Bachelor of Science in TourismBohol Island State University
- Secondary EducationSan Nicholas Academy
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