Ma C.

Ma. Cecilia C. is an accomplished professional in the Business Process Outsourcing (BPO) sector, with extensive experience in customer service and sales. She began her career at Tech Mahindra Limited, focusing on inbound customer service for Globe postpaid services. Her tenure at Alorica Teleservice, formerly EGS, involved handling sales and subscription services for SXM Satellite Radio, a role she later continued at Results Manila INC. and Afni Philippines INC., where she was promoted to a Subject Matter Expert (SME). At UNIFYCX PHILS, Cecilia expanded into back office operations, addressing escalated customer experiences and managing outbound cases for the Agero roadside assistance program. She holds a background in Computer Software Programming from Metro Business College and effectively leverages her multi-tasking abilities and problem-solving skills throughout her roles. Fluent in both English and Filipino, Cecilia is adept at navigating complex customer interactions and operational challenges.