Ma F.

Ma. Franchesca I. is a seasoned professional with over 18 years in the customer service industry, having honed her skills in diverse roles that demand strong communication and problem-solving abilities. With a foundation in hospitality from a Bachelor's degree in Hotel & Restaurant Management, she applies a people-first approach rooted in her experience at renowned companies like Expedia, McDonald's, Bark, and Motion Array. Her expertise includes handling multi-channel support, from phone and email to text and social media, and she boasts proficiency in platforms like Salesforce, Shopify, Slack, and Microsoft Office. As a Medical Virtual Assistant, Franchesca has overseen crucial tasks such as managing medical records, coordinating appointments, and communications with pharmacies. Moreover, she supports company operations through roles such as Tier 3 Tech Support, where she supervised new hires and resolved complex client issues. Her creative flair shines through in design work using tools like Canva for poster and content creation, complemented by her proficiency in travel planning and article writing.