Ma L.
Mid-Level Restaurant Customer Service Representative
Open to offersNew to PlatformAbout
Ma. Lindy A. is a detail-oriented Customer Service Representative with over three years of experience specializing in high-volume order processing and call handling for multi-client restaurant operations. At Seawolf Technologies Inc. in New York, she expertly managed inbound and outbound calls for numerous Chinese restaurant clients, efficiently capturing customer orders, managing dietary modifications, and resolving discrepancies between customers and kitchen staff in real time. Leveraging her proficiency in CRM software such as ZOHO CRM, Square POS, Zendesk, and Freshdesk, Ma. Lindy A. ensured error-free communications and maintained consistent service quality during peak periods. She holds a Bachelor of Science in Medical Technology from the University of Negros Occidental - Recoletos and is a licensed Medical Technologist, bringing strong analytical skills and exceptional attention to detail to customer support functions within the restaurant and food service sectors.
Experience
Customer Service Representative
Seawolf Technologies Inc. · 2021 — 2024Managed high-volume inbound calls for restaurant order processing across multiple Chinese restaurant clients in New York City, capturing and confirming food orders including special requests and dietary modifications. Facilitated outbound calls to communicate kitchen concerns such as order changes and item availability to customers, while serving as the liaison between customers and kitchen staff to address updates and resolve discrepancies. Ensured consistent service quality during peak hours and navigated diverse menus, pricing structures, and promotions for different restaurant accounts. Applied a personal order-verification protocol to help minimize errors and enhance customer satisfaction on each call.
Skills & Expertise
Education
- Bachelor of Science in Medical TechnologyUniversity of Negros Occidental - Recoletos · 2018 — 2023
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