Ma A.
Senior Virtual Assistant Operations Specialist
Actively lookingNew to PlatformPortfolios
About
I am a reliable and experienced Virtual Assistant with over nine years of experience in customer service, appointment setting, sales support, administrative assistance, and remote operations. I can manage emails and calendars, schedule appointments, update CRM records, prepare reports and spreadsheets, organize files, follow up with clients, and coordinate daily tasks.
I also have experience supervising remote teams, managing schedules, monitoring performance, conducting quality checks, and providing coaching. I am proficient in Google Workspace, Microsoft Office, Salesforce, Outlook, Teams, Zoom, Trello, Canva, and Hubstaff.
I am organized, detail-oriented, adaptable, and able to work independently with minimal supervision. I communicate professionally, learn new systems quickly, and always aim to provide accurate and dependable support. I am currently looking for a stable, long-term remote position where I can contribute my skills and grow with the company.
Why hire me
You should hire me because I am dependable, easy to work with, and committed to doing my job well. I take ownership of my responsibilities, communicate clearly, and make sure important tasks and follow-ups are not overlooked. I can work independently, manage changing priorities, and stay calm when handling multiple responsibilities. I am also open to feedback and willing to learn unfamiliar tools or processes. My goal is to make my employer’s workload lighter by providing consistent, organized, and trustworthy support.
Experience
Operations Manager | Remote
Lumina Five (Creator Management) · 2024 — 2026Managed a chat support team, oversaw daily operations, improved subscriber engagement through marketing strategies, monitored team performance, and ensured KPI and client satisfaction.OF Chatter
Fanfare Agency · 2024 — 2025Experienced OF chatter skilled in maximizing fan engagement, increasing revenue through strategic upselling, and managing DMs. Proven track record of boosting model earnings while maintaining brand authenticity and audience connection. Fast, adaptable, and results-driven.Customer Consultation Supervisor
Salary.com · 2024 — 2025Responsible for calling leads (HR’s) to schedule demo meetings by sending calendar invites with the Account Executive. The meeting covers compensation survey management and operational streamlining.Back Office Support
Quantrics Enterprises (Bell Canada) · 2023 — 2024Provided back-office support for Bell Canada’s residential and small business customers. Processed service requests, including new orders, plan changes, account transfers, suspensions, and deactivations. Made outbound calls for verification and coordinated with the Helpdesk as needed.Technical Chat Support
24/7 Intouch (Samsung) · 2021 — 2022Provide technical chat support for US customers with defective refrigerators under Samsung manufacturer. Offer troubleshooting steps, and if the issue persists after following the manual, create a repair ticket in the GCI tool to dispatch a technician.CSR / Banker
WNS Global Services · 2019 — 2021Supported customers with travel bookings, urgent ticket cases, banking concerns, account changes, and lost or stolen card replacements.Email Support Associate
TechMahindra Ltd. · 2016 — 2019Processed enterprise wireless-account changes through CRM, supported ownership transfers, and prepared end-of-day client reports.
Skills & Expertise
Education
- Diploma in Secondary EducationAlternative Learning System · 2009 — 2015
Photos
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