Ma B.

Ma. Bernadette E. is a seasoned Customer Service professional with six years of experience across multiple industries including telecommunications, retail, airlines, and as an Account Strategist in the largest search engine sector. She has demonstrated a proven ability to deliver exceptional service, resolve complex issues, and build strong customer relationships in fast-paced environments. Her role as an Account Strategist at Concentrix involved developing and executing strategies to support client accounts, analyzing performance data for actionable insights, and collaborating with teams to optimize service delivery. Additionally, her customer service roles required handling inquiries, resolving complaints, and ensuring high levels of customer satisfaction in retail and airline industries. Her skills also encompass international travel coordination and calendar management, honed during her tenure as a Personal Secretary in Dubai.