Ma C.

Criselda R. is a seasoned leader with a strong background in employee coaching and motivation, having excelled in roles that emphasize quality assurance in service delivery. With a Bachelor of Science in Computer Science from Saint Louis University, she has applied her technical education to enhance operational efficiency within customer service environments. As a former Call Center Supervisor at Cyber City Teleservices, Ltd., she led a team in Angeles City, Pampanga, ensuring high-quality customer interactions through meticulous call monitoring and performance evaluation. Her adeptness in resolving customer issues and providing strategic coaching improved team performance, ultimately reducing average handling times. Previously, Criselda held a leadership role as Campus Chairman and Teacher at NVSU - M and M Computer School in Nueva Vizcaya, where she managed teaching schedules and conducted classes for college IT students. Her professional journey underscores her commitment to driving excellence through effective employee coaching and mentoring. She also had the opportunity to enhance her expertise with project system training in the US, collaborating with international clients for account improvement.