Ma R.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Ma. Rita B. is a seasoned Customer Service Professional with over three years of comprehensive experience across call centers, hospitality, and administrative support roles spanning the Philippines, Singapore, the United States, and the UAE. At Quantrics Enterprises Inc., she managed and resolved billing inquiries for telecommunication services while promoting additional offerings. As a Virtual Assistant supporting the U.S. real estate sector, she demonstrated expertise in administrative support, handling tasks such as client communication, insurance verification, and calendar management, employing proficiency in MS Office, Google Workspace, and CRM software. Her tenure at Sutherland Global Services involved handling 50+ customer interactions daily, ensuring client satisfaction and retention within the BPO industry. Additional experience includes caregiving in Singapore and extensive secretarial duties at an advertising company in Dubai, evidencing her international and cross-industry adaptability.
Experience
Sales Agent
Quantrics Enterprises Inc. · 2025 — 2026Addressed and resolved billing inquiries related to mobility, internet, landline, and TV services while promoting and selling additional options for internet plans, mobility plans, and related services.Virtual Assistant
Company not specified · 2022 — 2024Supported a Broker Assistant (Real Estate) in the USA by handling administrative duties such as answering emails and calls, scheduling appointments, verifying insurance information, and managing calendars, emails, travel arrangements, and social media using MS Office, Google Workspace, and CRM software; responsibilities included data entry, research, and communication with clients.Call Center Representative
Sutherland Global Services (Legaspi Branch) · 2019 — 2022Managed a high volume of customer interactions daily, delivering accurate and courteous service to ensure satisfaction and retention while applying comprehensive knowledge of company policies and proactively identifying client needs to deliver efficient solutions.Caregiver
Company not specified · 2018 — 2019Assisted with personal care and hygiene, evaluated medical needs, planned and prepared meals, and responded promptly in emergency situations.Secretary/Admin.
The Big Idea Advertising (Dubai, UAE) · 2008 — 2017Handled a range of secretarial and clerical responsibilities, utilizing word processing, database, and spreadsheet software, and maintained filing systems while following general office procedures and practices.
Skills & Expertise
Education
- Degree not specifiedDaniel B. Peña Memorial College Foundation · 2001 — 2002
- Degree not specifiedCatholic Central School · 1995 — 1996
Interested in this professional?
Sign in as an employer to save this profile or invite Ma R. to a job.
Sign in as an employer