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Ma C. — Mid-Level Social Media Manager from Philippines

Ma C.

Mid-Level Social Media Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Caressa Pamela C. is an experienced Social Media Manager, Virtual Assistant, and Technical Support Specialist based in Antipolo City, Philippines, with a track record supporting the food service, e-commerce, and personal branding sectors. She has managed personal brand social media accounts on Instagram, enhancing online presence through strategic social media management, content scheduling, and audience engagement. Her background as a Customer Service Representative for Intuitive Solutions (Pizza Hut account) and Guest Experience Consultant at Recipe Unlimited involved order entry, customer support via calls, and maintaining high satisfaction in fast-paced environments. At Quantrics Enterprises Inc., she provided technical troubleshooting and support, explaining solutions clearly to a diverse clientele. In self-employed e-commerce roles, she managed buy-and-sell operations, handled order processing, and negotiated sales, demonstrating proficiency in administrative support and remote coordination.

Experience

  • Social Media Manager

    Private Client (Personal Brand, Instagram) · 2023 — 2024
    Oversaw the management of a personal Instagram account aimed at enhancing online presence and engaging with the audience. Responsibilities included planning and scheduling content, crafting captions, responding to comments and direct messages, and ensuring consistent interaction with followers to support personal branding initiatives.
  • Customer Service Representative – Order Entry

    Intuitive Solutions (Pizza Hut Account) · 2022 — 2024
    Processed inbound customer orders with accuracy and efficiency. Assisted customers with menu inquiries, promotions, and general concerns, while upholding high standards of customer satisfaction in a fast-paced environment with strict KPIs.
  • Guest Experience Consultant / Order Entry

    Recipe Unlimited · 2022 — 2023
    Delivered exceptional customer support through phone calls, ensuring accurate order processing and payment confirmation. Handled customer concerns in a professional manner.
  • E-commerce & Buy-and-Sell Specialist (Self-Employed)

    Company not specified · 2015 — 2023
    Engaged in buying and selling gadgets and motorcycles via online marketplaces. Responsibilities included creating and managing product listings with detailed descriptions and images, handling customer inquiries, negotiations, and follow-ups, as well as processing transactions and coordinating meetups or deliveries while fostering good customer relationships.
  • Technical Support Representative

    Quantrics Enterprises Inc. · 2021 — 2022
    Communicated technical issues effectively to both technical and non-technical users while troubleshooting basic technical problems. Maintained a professional demeanor under pressure.
  • Sales Staff

    Inspira Prime Group · 2016 — 2017
    Contributed to sales activities and customer interactions.
  • Sales Lady

    Artwork · 2016 — 2016
    Participated in sales operations and assisted customers with purchases.

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