Ma F.
Open to offersNew to PlatformAbout
Ma Francheska Jude B. is an experienced HR Assistant and Dispatcher with a background in the plumbing, digital services, management, outsourcing, and customer service industries. With 3 years in remote roles, she has managed daily scheduling, driver assignments, and real-time communication for Elite Plumbing, as well as recruiting, resume review, and onboarding for Aizah Digital Inc, achieving a 90% reduction in time-to-fill vacancies. At Vector Management, she set 30-50 appointments per day using CRM software, driving a 100% increase in appointment conversions. Her expertise in customer service was developed at Vxi Global Holdings and Phonipino Outsourcing, where she handled high-volume calls and lead generation, consistently meeting performance metrics while applying advanced professional email communication and dispatch software skills to enhance productivity and client relationships.
Experience
Dispatcher
Elite Plumbing · 2025 — 2026Oversaw daily schedules by assigning drivers to appropriate routes according to customer needs and driver availability. Kept in constant contact with drivers through radio or phone to relay updates on traffic and route changes. Addressed customer inquiries swiftly, resolving issues related to deliveries or pick-ups.HR Assistant
Aizah Digital Inc · 2025 — 2026Supported the recruitment efforts by posting job openings, screening resumes, and organizing interview schedules. Facilitated a smooth onboarding process for new hires, aiding their integration into the company culture. Handled the HR department's communications, responding to employee and partner inquiries promptly and professionally.Appointment Setter
Vector Management · 2023 — 2025Achieved a target of setting 30-50 appointments daily while consistently meeting or surpassing monthly goals. Employed CRM software to effectively monitor and manage leads, enhancing the conversion rate by 90%. Crafted engaging cold calling scripts and strategies to attract potential clients and stimulate interest in offerings.Customer Service Representative
Vxi Global Holdings B.V. Philippines · 2022 — 2022Delivered top-tier customer service by swiftly addressing inquiries and solving issues to ensure customer satisfaction. Managed a significant volume of calls and emails, consistently achieving performance metrics for response and resolution times. Utilized strong product knowledge to provide accurate responses to customer inquiries.Telemarketer
Phonipino Outsourcing Corp · 2021 — 2022Conducted outbound telemarketing calls to generate leads and close sales. Effectively communicated product features, benefits, and pricing to prospective customers. Established trust with clients through rapport-building, while handling a high volume of calls with consistent quality.
Skills & Expertise
Education
- Bachelor of Secondary EducationMindanao University of Science and Technology · 2015 — 2018
Interested in this professional?
Sign in as an employer to save this profile or invite Ma F. to a job.
Sign in as an employer