MA A.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Ma. Almith Joy E. is an experienced professional with a background in customer service, technical support, and administrative roles within the e-commerce and support services sectors. At Amazon Services Operations Inc., she provided high-volume email, chat & phone support to U.S.-based clients, specializing in account management and technical assistance, and was selected as a Subject Matter Expert for her advanced product knowledge and performance. Her role involved resolving billing, account, and technical issues, partnering with leadership for team communications, and supporting coaching and quality initiatives. Additionally, Ma. Almith Joy contributed as a private tutor and personal assistant, demonstrating proficiency in data entry & documentation and scheduling coordination. She completed three and a half years of a Bachelor of Science in Secondary Education, majoring in Social Studies at Leyte Normal University Tacloban City.
Experience
Private Tutor
Company not specified · 2020 — 2021Instructed elementary students across general subjects as a private tutor.Personal Assitant
Company not specified · 2019 — 2020Oversaw scheduling, coordinated calendars, and handled documentation; assisted in preparing reports, administrative paperwork, and supported daily office operations through organized record-keeping.Customer Service Representative / Subject Matter Expert
Amazon Services Operations Inc.Delivered customer support for U.S.-based clients via phone, chat, and email, addressing billing, account, and technical issues while meeting performance metrics; facilitated team communication by relaying process updates, participated in coaching sessions, and supported quality improvement activities as a Subject Matter Expert.
Skills & Expertise
Education
- Bachelor of Science in Secondary Education Major in Social Studies (Undergrad-completed 3yrs and a half)Leyte Normal University Tacloban City · 2015 — 2019
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