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Ma R. — Senior Front Desk Operations Specialist from Philippines

Ma R.

Senior Front Desk Operations Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rainzel M. is a seasoned hospitality professional with over a decade of experience in front desk operations, VIP guest services, and administrative support. She began her career as a receptionist at Huawei Technologies Inc. Philippines, where she coordinated reception activities and supported administrative functions. Later, at Okada Manila, she excelled as a VIP and mass dealer, providing high-end gaming services and ensuring regulatory compliance. Currently, she serves as an administrative assistant at Rain Airport BnB, managing daily office operations and guest coordination. With a BSc in Commerce majoring in Tourism Management from Far Eastern University, Rainzel M. possesses key competencies in public relations, leadership, and effective communication, crucial for thriving in high-pressure environments like integrated resorts and accommodation facilities.

Experience

  • ADMINISTRATIVE ASSISTANT

    Rain Airport BnB · 2022 — Present
    Oversaw daily office functions, coordinated scheduling, and managed guest interactions to facilitate a seamless business operation.
  • RECEPTIONIST

    Rain Airport BnB · 2020 — 2022
    Managed front desk activities, conducted guest check-ins and check-outs, and handled reservations for the accommodation establishment.
  • VIP DEALER

    Okada Manila / Tiger Resort and Leisure Entertainment · 2017 — 2020
    Delivered premium gaming services to high-value clients while ensuring adherence to casino regulations.
  • MASS DEALER

    Okada Manila / Tiger Resort and Leisure Entertainment · 2015 — 2017
    Conducted table games on the mass gaming floor, providing efficient and courteous service to guests.
  • RECEPTIONIST

    Perry's Group of Companies · 2014 — 2015
    Handled front desk responsibilities, including call management, visitor greetings, and office record maintenance.
  • RECEPTIONIST

    Huawei Technologies Inc. Philippines · 2012 — 2013
    Coordinated reception tasks, maintained visitor logs, and provided administrative assistance to the corporate office.

Skills & Expertise

Education

  • Bachelor of Science in Commerce Major in Tourism Management
    Far Eastern University - Manila
  • High School Diploma
    Paranaque National High School
  • Elementary School Diploma
    La Huerta Elementary School

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