Ma C.
Mid-Level Client Success & Business Growth Specialist
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About
Ma Cherry T. is a seasoned Sales Representative and Client Success & Business Growth Specialist with significant experience in managing high-impact business initiatives. She has partnered directly with company CEOs to drive client acquisition strategies and business growth efforts. At the heart of her success is her ability to lead cross-functional teams, delivering projects that enhance client satisfaction and foster repeat business. During her tenure as an Executive Assistant transitioning to Operations Director from 2020 to 2025, she was pivotal in scaling operations and streamlining internal processes, thus increasing operational efficiency. Her experience includes roles such as Escalations Specialist and Learning Specialist at Sitel Philippines (2016–2020) and Customer Service Representative at Convergys Philippines (2012–2016). Her core strengths lie in CRM & Sales Tools like HubSpot and Zoho and utilizing platforms such as Trello and Slack for project management. With a Bachelor in Secondary Education from Pangasinan State University, Ma Cherry consistently demonstrated expertise in client relationship management, negotiation, and performance training, significantly contributing to business development and customer retention efforts.
Why hire me
You should hire me because I’m someone who takes ownership, is resourceful, and can be trusted to get things done. I have over five years of experience supporting executives and leading operations, managing teams, solving problems, and improving processes. I don’t wait to be told what to do I look for solutions and continuously learn what I need to succeed. Most importantly, I’m reliable, adaptable, and committed to helping the business and the team grow.
Experience
Operations Director / Executive Assistant
Lazy Cow Staffing · 2020 — 2025Partnered directly with the CEO to support business growth initiatives and strategies for client acquisition. Managed client relationships, ensuring high retention through exceptional service and communication. Led cross-functional teams to enhance project delivery, aimed at improving client satisfaction and increasing repeat business. Streamlined internal processes to boost operational efficiency and reduce client turnaround time. Contributed significantly to scaling operations, playing a vital role in overall business growth and service expansion. Addressed high-level customer concerns, transforming escalations into positive experiences and fostering loyalty.Escalations Specialist / Learning Specialist
Sitel Philippines · 2016 — 2020Resolved customer escalations with a focus on improving experiences and fostering loyalty. Trained and coached agents to enhance customer engagement and communication skills. Developed strategies aimed at boosting first-call resolution and customer retention rates, while also identifying opportunities for upselling.Customer Service Representative
Convergys Philippines · 2012 — 2016Delivered exceptional customer support and maintained strong rapport with clients. Efficiently resolved issues while balancing customer experience with business goals. Assisted teams in meeting and exceeding performance and satisfaction targets.
Skills & Expertise
Education
- Bachelor of Secondary EducationPangasinan State University · 2004 — 2008
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