Ma T.

Ma. Tricia Ann R. is a dedicated and customer-focused Customer Service Representative with over six years of experience in the BPO industry. Her career spans key roles in telecommunications, roadside assistance, dispatch support, and accident management. At Agero, she specialized in roadside emergencies, expertly coordinating with service providers to dispatch assistance and managing accident-related cases with a focus on customer safety and detailed documentation. Previously, at TracFone Wireless, she served as a Refund Specialist, providing troubleshooting support and processing customer refunds efficiently. Her problem-solving and conflict resolution skills are complemented by proficiencies in Microsoft Office and maintaining high customer satisfaction through clear communication and empathy. Ma. Tricia Ann holds a Bachelor of Science in Hospitality Management from Negros Oriental State University and is multilingual, fluent in English, Filipino, and Cebuano.