ma A.

Ma. Ann Sonie G. is an accomplished Inside Sales Agent with extensive experience in the sales, telecommunications, and customer service sectors in the Philippines. She has held roles at organizations including VXI Holdings and Alorica, primarily based in Quezon City and Makati, where she supported both consumer and business accounts through inbound calls, chat, and email support. Ma. Ann Sonie G. is proficient in addressing billing concerns, basic troubleshooting, CRM systems, and Avaya platforms, with a proven record of ensuring client satisfaction and loyalty. Her background also features experience as a Payment Officer at Solaire Resort & Casino, handling back office tasks and computer operations. She demonstrates expertise in creating positive customer experiences and delivering service solutions aligned with company standards across diverse business domains.