Ma A.
Open to offersNew to PlatformAbout
Angielyn V. is a seasoned Appointment Setter and Billing Representative based in the Philippines, with substantial experience in managing client communications and enhancing operational processes. During her tenure at SmartVA Solutions, she expertly utilized CRM software to schedule and confirm appointments, ensuring optimal availability and efficiency. Her role involved proactive lead generation and meticulous calendar management, helping streamline operations in the fast-paced business environment of Makati. Prior to this, Angielyn served as a Billing and Sales Representative at various outsourcing companies such as Peak Outsourcing and VXI Global, where she showcased her skills in resolving billing inquiries and conducting product demonstrations to drive customer satisfaction and sales growth. At Results Manila, she coordinated healthcare authorizations, meticulously maintaining electronic health records for data integrity. Her career trajectory demonstrates a commitment to enhancing client relationships and operational excellence.
Experience
APPOINTMENT SETTER
SMARTVA SOLUTIONS · 2025 — 2026Scheduled client appointments utilizing CRM software to improve operational processes. Conducted follow-up calls for appointment confirmations and necessary information collection. Managed daily calendars while coordinating appointments and organizing office events. Ensured confidentiality of customer data in all communications and responded promptly to inquiries through various channels. Rescheduled no-shows and cancellations to optimize appointment scheduling and generated leads through proactive outreach.BILLING REPRESENTATIVE
Peak Outsourcing · 2023 — 2025Handled the processing of billing statements with specialized software. Addressed customer inquiries related to billing discrepancies and account issues. Provided training to new representatives concerning billing systems and customer service standards. Communicated payment options and account status updates effectively to clients while assisting customers with their billing inquiries. Conducted quality assurance reviews of billing practices and history.BILLING AND SALES REPRESENTATIVE
VXI Global · 2021 — 2023Cultivated strong connections with clients to enhance overall satisfaction. Conducted product demonstrations to showcase the benefits and features of offerings. Handled customer inquiries, delivering timely resolutions to problems. Participated in training initiatives to boost product knowledge and skills while utilizing CRM software to track leads and sales activities. Developed tailored sales techniques for upselling services to both new and existing clients.BILLING AND SALES REPRESENTATIVE
Sutherland Global · 2019 — 2020Fostered strong client relationships aimed at improving customer satisfaction. Performed product demonstrations highlighting key features and benefits. Managed customer inquiries with effective resolutions while leveraging CRM software for lead tracking and sales monitoring. Engaged in training sessions to enhance product knowledge and addressed inquiries from potential customers regarding product features and services.BILLING AND SALES REPRESENTATIVE
Convergys Bacolod · 2016 — 2017Conducted product demonstrations to emphasize key features and benefits. Developed customized sales strategies that effectively upsold services to clients. Employed CRM software to track leads and monitor sales activities. Established strong relationships with clients to improve overall satisfaction and participated in training sessions to augment product knowledge and skills.AUTHORIZATION INTAKE COORDINATOR/HEALTHCARE
Results Manila · 2014 — 2016Coordinated patient intake processes to ensure timely and accurate data collection. Collaborated with healthcare providers to enhance communication and referral processes. Maintained meticulous electronic health records to uphold data integrity.
Skills & Expertise
Education
- BSC: Marketing ManagementColegio San Agustin Bacolod · 2005 — Present
- High SchoolDoña Montserrat Lopez Memorial Highschool · 2001 — Present
- ElementaryGuinhalaran Integrated School · 1997 — Present
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