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Ma C. — Senior Virtual Assistant from Philippines

Ma C.

Senior Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ma. Czalthea O. is an accomplished Virtual Assistant and Operations Manager based in Davao City, Philippines, with over 15 years of experience in roles that span executive support, client services, and project management. She has honed her expertise in managing business processes, improving workflows, and delivering excellent client experiences across fast-paced environments. Her career includes significant tenures at SixEleven Global Services, West Corporation, and Ibex Global Solutions, where she supported leadership teams and managed remote operations. Renowned for her adaptability and organizational skills, Ma. Czalthea excels at CRM systems, Microsoft Office Suite, and project management platforms like Asana and Trello. Her proficiency extends to AI tools such as ChatGPT, underscoring her commitment to leveraging technology for enhanced operational efficiency. A graduate in Psychology, she continuously augments her skills through professional training, ensuring she remains at the forefront of industry developments.

Experience

  • Virtual Assistant | Executive Support | Team Leader | Project Manager | Operations Manager

    SixEleven Global Services
    Provided virtual assistance and executive support, leading teams and managing projects to ensure efficient operations.

  • Team Leader

    Success Motivation International Philippines (SMI)
    Oversaw team performance and coordination, facilitating effective operations.

  • Auditor

    Link2Support
    Conducted audits to ensure compliance and streamline process efficiency.

  • Product Support Representative

    WebMasters Inc. Contact Center
    Delivered product support, addressing customer inquiries and troubleshooting issues.

  • Team Manager

    ePerformance Contact Center & BPO
    Managed team operations, focusing on client support and performance enhancement.

  • Technical Support Specialist – Dell Products

    Davao Beach Club Inc.
    Provided technical support for Dell products, assisting clients with troubleshooting.

  • Marketing Manager

    West Corporation
    Oversaw marketing strategies and initiatives to enhance brand visibility.

  • Local Services Manager

    Ibex Global Solutions
    Managed local service operations, ensuring quality customer interactions.

  • Customer Service & Sales Representative – AT&T Account

    Offsourcing
    Engaged in customer service and sales activities, focusing on the AT&T account.

  • Customer Support Specialist

    Offsourcing
    Provided customer support, addressing inquiries and ensuring client satisfaction.

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