Ma J.

Ma. Jessa Joy T. is a highly motivated customer service professional with a solid background in sales and a strong ability to solve issues effectively. Her career began as a Customer Service Representative at PanAsiatic Solutions, followed by a role at SM Department Store as CSA-B, where she developed her skills in handling customer interactions. Currently, she works with Teleperformance in the Escalation Team, specifically on the Expedia Account, where she handles various service-related challenges. She excels in providing accurate information and resolving customer complaints by determining the root cause and implementing solutions. Additionally, she is responsible for quality assurance by monitoring sales calls and coaching representatives to enhance productivity and sales conversion rates. As a Bachelor in Secondary Education, majoring in English, Ma. Jessa Joy T. utilizes her ability to speak English fluently, complementing her strong communication skills. Her computer literacy further enhances her capabilities in managing emails and proposals effectively.