Ma C.
Junior Administrative Assistant
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About
Ma. Christina M. is an accomplished Administrative Professional with over two years of versatile experience spanning the healthcare, hospitality, and telecommunications sectors. She has honed her expertise in administrative support, procurement coordination, and customer service. At AsPac Eye Laser and Surgicenter, Ma. Christina adeptly managed procurement operations for medical supplies, ensuring seamless clinic operations. She further refined her organizational skills at Standard Hospitality Group, processing orders for multiple brands and maintaining strong supplier relations. Currently, as a Technical Support Representative at iQor Philippines, she resolves complex issues for T-Mobile customers, consistently achieving high satisfaction rates. Proficient in Microsoft Office, Google Workspace, SAP, and BizBox, Ma. Christina combines her organizational acumen with technical proficiency to maintain efficient business operations in fast-paced environments.
Experience
Technical Support Representative
iQor Philippines / T-Mobile Postpaid · 2026 — PresentResolved technical issues for over 30 T-Mobile postpaid customers each day, diagnosing concerns related to mobile devices, accounts, and services while upholding high first-call resolution rates. Delivered customer service excellence by assisting a significant volume of customers daily and adhering to quality assurance and productivity standards. Thoroughly documented customer interactions and troubleshooting steps, ensuring records were complete for seamless case follow-up.Administrative Purchasing Assistant
Standard Hospitality Group · 2026 — 2026Processed purchase orders on a daily, monthly, and quarterly basis for four restaurant brands while coordinating with over 35 suppliers to facilitate timely procurement and order fulfillment. Managed purchase order communications with suppliers through email and phone, addressing order-related issues and nurturing strong relationships. Verified accuracy of purchase orders and procurement documents, maintaining organized records while ensuring compliance with procurement procedures.Admin and Purchasing Officer
AsPac Eye Laser and Surgicenter · 2024 — 2025Handled purchase orders for more than 10 suppliers to ensure the timely procurement of office, cleaning, medical, and pharmaceutical supplies essential for clinic operations. Collaborated with suppliers and internal departments to monitor delivery schedules, manage procurement needs, and resolve related issues. Compiled and organized data for monthly expense reports to support budget oversight and financial reporting. Maintained procurement records and documentation, ensuring systematic organization and compliance with administrative procedures.
Skills & Expertise
Education
- Bachelor of Science in Business Management Major in Human Resource ManagementCavite State University - Carmona Campus · — — 2023
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