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MA C. — Mid-Level Customer Service Representative from Philippines

MA C.

Mid-Level Customer Service Representative

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ma. Cristina C. is an experienced Personal Chef who has honed her skills in culinary and pastry arts, having worked from 2018 to 2020 with Mr. Charles Priest. She specializes in creating customized meal plans and preparing meals in compliance with stringent food health and safety regulations. Her responsibilities included managing kitchen ingredients, ensuring quality, and offering advice to clients. Cristina also served as a Customer Service representative at VXI Bridgetown from 2017 to 2018, where she handled large volumes of inquiries, identified customer needs, and maintained professional relationships. Prior to this, she was a Transcriber at PNI-KMPG Inc., ensuring accurate transcription services. In 2023, she served as a Web Hosting Advisor at Concentrix, focusing on delivering top-notch customer experiences by resolving customer issues efficiently. Cristina's expertise extends to the travel industry as a Travel Sales Consultant, where she orchestrated travel arrangements and maintained clientele satisfaction. Her robust skill set in the culinary, customer service, and digital support sectors positions her as a versatile professional.

Experience

  • Assisted Digital Specialist

    SMNE EXL Philippines · 2025 — 2026
    Facilitated customer support via chat and email for an Australian insurance account, assisting clients with digital platforms and policy-related inquiries. Demonstrated proficiency in problem-solving and account management within a fast-paced BPO setting while delivering excellent customer service.

  • Web Hosting Advisor

    Concentrix · 2023 — 2024
    Consulted with customers to understand their objectives and challenges, recommending suitable online products and service strategies. Enhanced customer experience by resolving billing issues, account complaints, and technical troubleshooting. Delivered exceptional service while managing technical support inquiries. Strived to meet or surpass established performance standards.

  • Travel Sales Consultant

    Concentrix · 2022 — 2023
    Planned and sold transportation, accommodation, travel insurance, and other related services. Collaborated with clients to identify their travel needs and provided relevant advice on destinations and arrangements. Offered travelers necessary information such as brochures, guides, and local customs. Managed bookings for transportation and hotel reservations, processing payments effectively. Addressed travel issues, complaints, and refunds while maintaining current knowledge of tourism trends.

  • Cook | Pastry Chef

    When Rusts Bakes Cafe · 2021 — Present
    Managed the pastry section of the kitchen, collaborating with other chefs. Prepared a diverse range of baked goods for the restaurant menu.

  • Personal Chef

    Mr. Charles Priest · 2018 — 2020
    Engaged with clients to ascertain their meal preferences and dietary restrictions. Developed tailored meal plans based on individual specifications. Procured meal ingredients and necessary kitchen tools, ensuring quality standards were met. Prepared meals in client kitchens adhering to health and safety regulations. Maintained cleanliness in work areas before and after meal preparation. Packaged and labeled meals for later consumption, providing clients instructions for reheating.

  • Customer Service

    VXI Bridgetown · 2017 — 2018
    Handled a significant volume of incoming phone calls to support customer queries and concerns. Developed sales leads and assessed customer needs to facilitate satisfaction. Fostered lasting relationships with customers through effective communication. Provided accurate information utilizing appropriate methods. Addressed customer complaints with effective solutions and followed up to ensure resolutions. Recorded interactions and managed customer accounts diligently.

  • Transcriber

    PNI-KMPG Inc · 2016 — 2017
    Performed accurate transcription of audio and video recordings while reviewing for precision and clarity. Ensured compliance with formatting standards recognized by the company. Conducted research to verify information needed for transcription. Completed tasks within set deadlines and communicated effectively to clarify instructions or address issues while maintaining confidentiality.

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