Ma G.

Glocelvina S. from Pasig, Metro Manila, is a highly skilled customer service expert with significant experience in the healthcare industry. She served as a Customer Service representative and an SME for a Health Care Account at BSMH in Ortigas, Manila. Leveraging her proficiency in Microsoft Office 365 and Google Workspace, she managed operations effectively, maintaining confidentiality and providing HIPAA-compliant support. Her role involved distinguishing between critical and non-emergency symptoms to escalate high-priority cases, significantly improving first contact support. She also mentored new hires, enhancing team confidence and performance. Notably, she achieved Top Performer recognition for two consecutive quarters by consistently exceeding key performance indicators. With over four years of experience maintaining patient health records, Glocelvina ensures compliance with data privacy standards and efficient documentation.