Ma C.
Senior Regional Demand Management Head
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About
Consuelo R. is an accomplished professional in the telecommunications and disaster response sectors, with extensive leadership experience at Globe Telecom and Isla Communications. As Regional Demand Management Head at Globe Telecom from 2022 to 2024, she developed and implemented governance programs for telecom facility rollouts, managed customer-centric initiatives for B2B and consumer markets, and led a team of four managers. During her tenure as Project Manager and Regional Demand Manager, she directed facility provisioning projects for major residential and commercial clients, conducted business feasibility assessments, led contract negotiations, and rolled out integrated nomination programs. Her earlier roles included managing 24/7 call center operations, vendor selection, and disaster relief logistics. She brings notable expertise in project management, demand management, and contract management across telecom operations, customer service, and nonprofit project coordination.
Experience
Regional Demand Management Head
Globe Telecom · 2022 — 2024Developed, recommended, and implemented governance programs for telecom facility rollouts, collaborating with stakeholders across sales territories and technical teams. Conducted field visits and focus group discussions to propose customer-centric service programs for B2B and consumer clients. Led business feasibility assessments for VIP and masterplan projects, providing strategic recommendations for regional developments. Managed and guided a team of four Regional Demand Managers and fulfilled additional responsibilities as assigned by the Demand Capacity Management Head.Regional Demand Manager
Globe Telecom · 2009 — 2022Recommended and executed governance programs for telecom facility rollouts in partnership with various business stakeholders and technical teams. Facilitated workshops for prioritizing nominations across SLZ and NCR, and assessed business feasibility for both Adhoc VIP and master plan projects, contributing to regional infrastructure builds. Managed integrated mobile nomination programs across all sales channels and executed additional tasks from the Demand Capacity Management Head.Project Manager
Globe Telecom · 2006 — 2009Managed end-to-end business development projects aimed at facility provisioning in key residential and commercial sites, including Cityland and Shangri-La Properties. Conducted detailed feasibility studies and business case analyses. Directed contract management initiatives, ensuring alignment with contracts and negotiated favorable terms with stakeholders and legal teams.Cluster Head-Call Center Operations
Globe Telecom · 2001 — 2006Established and oversaw 24/7 call center operations using both outsourced vendors and in-house teams to meet operational KPIs. Crafted and deployed innovative customer service programs in collaboration with vendor partners and trained team leads for effective execution. Led the vendor selection process, negotiating optimal terms with both internal and external legal teams. Carried out additional responsibilities assigned by the Call Center Head.Head - Islacom Call Center
Isla Communications · 1998 — 2000Managed nationwide 24/7 call center and back office operations for customer service related to fixed and mobile services. Developed and implemented strategic customer service programs to enhance operations involving billing, collections, and store interactions. Established the call center and back office operations in Cebu to improve service efficiency.Customer Service Officer
Isla Communications · 1994 — 1997Recommended various customer service programs and participated in the hiring and training of customer service staff. Prepared the annual budget for the customer service department and managed correspondence related to customer complaints. Completed other tasks as directed by the Customer Service Head.Project Coordinator
Corp Network Disaster Response · 1992 — 1994Organized relief donations through collaboration with top corporations and NGOs for disaster response initiatives, ensuring timely delivery to response centers across NCR and Luzon. Supported disaster relief workshops with key partners and completed additional tasks assigned by the Project Director.Administrative Assistant
UNICEF-DSWD Street Children · 1987 — 1989Assisted in administrative tasks for the UNICEF and DSWD project focused on street children; responsibilities included various support activities as required.
Skills & Expertise
Education
- Bachelor of Arts Behavioral ScienceUniversity of Santo Tomas · 1982 — 1986
- Secondary EducationSiena College · 1978 — 1982
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