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Ma C. — Mid-Level Customer Success Manager from Philippines

Ma C.

Mid-Level Customer Success Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Ma. Claire Ann Therese R. demonstrated a versatile career with experience in sales, customer service, and financial domains. As a Receivable Management Collections Account Transfer Agent at Afni Philippines, she honed her skills in debt collection and financial account management. Transitioning to Telus International, she served as a Tier 5 Sales Representative, where her business-to-business sales acumen was evident through her outbound call processes, payment handling, and upselling of essential services such as Internet and mobile lines. At Human Nature, Ma. Claire Ann Therese R. thrived as a Sales Support Associate, providing critical support through order processing and client assistance. Her role as a Customer Success Manager at SwipeSavvy further expanded her expertise, managing client onboarding and technical support with a focus on enhancing merchant relationships. Her academic foundation in Entrepreneurship from the Polytechnic University of the Philippines equips her with entrepreneurial insight and practical business strategies.

Experience

  • Customer Success Manager

    SwipeSavvy · 2025 — 2026
    Onboarded merchants and generated leads through cold calling, emailing, and texting, scheduled appointments with the sales team, guided new merchants through setup, and served as the primary point of escalation for technical support.
  • Sales Support Associate

    Human Nature · 2024 — 2025
    Handled outbound and inbound order processes via web, calls, and emails, responded to chat inquiries regarding order status and item concerns, and assisted bulk and international clients.
  • Transfer Agent/Debt Collector

    Telus International · 2023 — 2024
    Conducted outbound calls to verify key decision makers, processed and arranged payments, and introduced potential products based on given accounts, including Internet, Mobile Line, Security Camera, and Wifi.

Skills & Expertise

Education

  • Bachelor of Science in Entrepreneurship
    Polytechnic University of the Philippines · 2017 — 2020

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