Ma C.
Mid-Level Team Manager
Open to offersNew to PlatformAbout
Ma. Christina B. is a seasoned professional with substantial expertise in team management, fraud prevention, and operational efficiency in both the customer service and hospitality sectors. She has functioned as a Team Manager at Genpact Philippines Inc, where she led a team of fraud analysts to detect and mitigate fraudulent transactions, managing daily operations, coaching, and KPI tracking. Her diverse skill set includes team leadership and coaching, workflow optimization, and resource planning, all of which have contributed to her success in roles from Commercial Cleaner to Kitchen Assistant. In the hospitality industry, she has ensured cleanliness and hygiene as a Commercial Cleaner while also providing foundational kitchen support at Ravintola Bla bla bla. Her roles required precise execution of sanitation protocols and a keen understanding of both customer relationship management and safety standards.
Experience
Kitchen Assistant
Ravintola Bla bla bla · 2026 — 2026Help chefs and cooks by ensuring a clean, sanitary, and organized kitchen environment while assisting with basic food preparation tasks.Team Manager
Genpact Philippines Inc · 2023 — 2025Lead and train a team of fraud analysts and specialists focused on the detection, prevention, and mitigation of fraudulent payment card transactions. Engage in daily supervision, coaching, training, KPI tracking, and resource planning.Team Manager
TaskUS · 2018 — 2021Focus on enhancing automated workflows, optimizing dispatch algorithms, and managing remote merchant support teams. Address technical integration issues across regions or markets and oversee external BPO teams handling tier-1 ticketing for missing orders, refund requests, and account setup.Medical Billing Manager
EMAPTA Philippines · 2017 — 2018Coordinate and oversee the daily operations of the medical billing and coding department while optimizing processes to maximize revenue generation, improve cash flow, and reduce insurance claim denials. Ensure compliance with healthcare regulations.Commercial Cleaner
nullMaintain cleanliness and hygiene throughout the facility to provide a safe and welcoming atmosphere for guests and staff. Responsibilities include sanitizing armrests, cupholders, and headrests after shows, cleaning up spills, and performing deep vacuuming of carpeted steps.Kitchen Assistant
nullGreet guests, accurately take food and beverage orders, and respond to basic inquiries regarding menu ingredients and allergens. Perform tasks such as washing, peeling, slicing, and dicing vegetables and fruits, as well as portioning meats during less busy periods.
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