Ma L.

Ma. Leonora E. M. is a seasoned professional with extensive experience in industries ranging from logistics and shipping to office administration and customer service. In her recent role as an Assistant Team Leader at Lead Heroes in Portland, Oregon, she excelled at ensuring operational efficiency by aiding agents with system access and overseeing campaign tools. Her responsibilities included coaching agents, training them on scripts and call-handling best practices, and conducting performance evaluations based on key performance indicators like call quality and lead conversion. Previously, as an Appointment Setter at Trust Construction Co., she effectively scheduled consultations, demonstrating strong communication skills. Her earlier work at Pandiman Philippines Inc. as an Endorsement Analyst involved meticulous evaluation and approval of medical expenses for seafarers. Her tenure in these roles is supported by a solid educational foundation with a Bachelor of Business Administration from the Polytechnic University of the Philippines. Proficient in systems such as MS Workspace, Xero, and CRM, her technical adaptability complements her ability to thrive in fast-paced environments.