Macario J.

Macario C. is a skilled Customer Service Representative with a proven track record spanning multiple industries, including telecommunications, finance, and e-commerce. With experience at companies like ProbeCX and Teleperformance from 2023 to 2025, he has been instrumental in providing financial assistance and resolving customer disputes. At EXL and VXI Global Holdings, he further honed his skills in the insurance and e-commerce sectors, focusing on account management and client verification. His role at Genpact as a Process Associate involved credit card collections and offering hardship assistance. He is known for his expertise in problem-solving and project management, particularly in US and UK markets, ensuring exceptional customer experiences. Throughout his career, Macario has consistently enhanced operational efficiency by introducing innovative feedback tracking systems, further cementing his commitment to customer loyalty.