MACK D.
Senior Real Estate Appointment Setter
Open to offersNew to PlatformAbout
Mack D. is a seasoned Appointment Setter and Real Estate Cold Caller with over 8 years of experience supporting high-volume lead generation and appointment scheduling efforts across real estate, NDIS, mortgage, insurance, remodeling, and medical sectors. He has managed up to 500 outbound calls per day, consistently booking qualified appointments and surpassing KPIs. His professional roles span working with Living in Tampa YouTube Channel, Laing and Simmons Real Estate Group, and Sphere Rocket VA, where he excelled at CRM management, implementing AI automation tools, and maintaining structured follow-up systems. Mack D. has also held leadership positions as Account Supervisor in BPO environments, overseeing cold calling campaigns for credit repair and medical insurance, as well as providing coaching and performance management for teams. He demonstrates strong objection handling while ensuring effective pipeline management and detailed reporting within fast-paced, quota-driven sales environments.
Experience
Real Estate Appointment Setter / AI Support Specialist / Executive Assistant
Living in Tampa YouTube Channel – Sam Caudle · 2025 — 2026Generated and qualified buyer and seller leads for real estate transactions. Conducted outbound cold calls while nurturing inbound YouTube leads. Managed updates to the CRM, tracked the pipeline, and implemented structured follow-up systems. Assisted in utilizing AI automation tools to enhance lead engagement and streamline workflow. Provided executive support through scheduling, coordination, and administrative tasks.Real Estate Cold Caller
Laing and Simmons Real Estate Group · 2025 — 2026Engaged in outbound prospecting efforts targeted at buyers and sellers. Generated opportunities for listings and nurtured leads over the long term. Maintained proper tracking of calls and updated the CRM accordingly. Employed effective objection-handling strategies to enhance conversion rates.NDIS Appointment Setter / Cold Caller
Company not specified · 2024 — 2025Contacted NDIS participants and service providers to qualify prospects and schedule consultations. Maintained a structured follow-up process through calls and SMS. Consistently achieved daily targets for outreach and appointment bookings.Appointment Setter
DZVA · 2024 — 2024Reached out to hot leads for Mortgage Protection Plans and arranged appointments with licensed Insurance Agents for re-qualification. Conducted follow-up communications via calls, SMS, and email to enhance conversion efforts. Submitted daily performance reports detailing both converted and non-converted leads.Appointment Setter
Potomac Custom Remodeling (via Sphere Rocket VA) · 2023 — 2023Contacted raw leads to convert them into qualified prospects and scheduled appointments for house visits and price evaluations. Conducted consistent follow-ups through calls, SMS, and email, and provided daily performance reports on leads.Real Estate Appointment Setter
Si Nguyen RE Group (via Sphere Rocket VA) · 2022 — 2023Called raw leads to convert them into hot prospects while scheduling house visits for price evaluations. Maintained regular updates to the CRM and ensured consistent follow-up with leads.Appointment Setter/Saleskiwi
Company not specified · 2022 — 2022Scheduled appointments primarily through cold calling efforts and performed outreach through email and SMS.Account Supervisor/Alexandria BPO
Alexandria BPO · 2020 — 2021Managed cold calling campaigns that focused on credit repair, merchant accounts, and medical insurance. Conducted one-on-one coaching sessions with agents on Performance Improvement Plans (PIP) and assisted agents in achieving daily targets.Account Supervisor/TDI Care
TDI Care · 2019 — 2020Oversaw cold calling and appointment setting campaigns for medical insurance and tech software. Monitored team performance to ensure compliance with KPIs.Account Supervisor/Access BPO
Access BPO · 2018 — 2019Managed a medical insurance campaign focused on diabetic patients and supervised agents to ensure they met performance targets.Customer Service Representative/Alorica (T-Mobile Account)
Alorica · 2016 — 2017Provided customer service support addressing billing, technical issues, and account concerns.Universal Agent (CSR, TSR, Sales & Retention)
Stream Global Services (now Concentrix) · 2011 — 2016Handled various responsibilities in customer service, technical support, sales, and retention accounts, maintaining high performance metrics across multiple lines of business.
Skills & Expertise
Education
- Bachelor of Science in Radiologic TechnologyManila Adventist College
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