Madel M.
Senior Operations Manager
Open to offersNew to PlatformAbout
Madel A. is a seasoned operations professional with over 5 years of experience in the computer education industry. As the Head of Operations at Computer.com Tutorial Services from 2025 to 2026, she established and streamlined internal workflows to enhance school efficiency and acted as the primary liaison for various departments. Prior to this role, she managed social media content creation workflows, ensuring project timelines were met. Madel also served as a Computer Trainer, delivering hands-on training in MS Office and creative tools like Photoshop to improve students' digital skills. Her career began at Eastwoods Academy, where as a High School Teacher, she developed engaging lesson plans and facilitated laboratory activities to promote digital literacy. With a Bachelor's in Information Technology, Madel is proficient in Microsoft Office Suites and excels in administrative support, data management, and project coordination, leveraging these skills to meet institutional goals and foster student success.
Experience
Head of Operations
COMPUTER.COM TUTORIAL SERVICES · 2025 — 2026Established and streamlined internal workflows to enhance the efficiency of school operations. Monitored the quality of training programs and instructional delivery, ensuring high service standards. Served as the main point of contact across various departments to meet company goals and project timelines.Social Media Manager
null · 2026 — PresentCreated and refined workflows for content production and scheduling to improve team efficiency. Functioned as the main liaison for clients and cross-functional teams, ensuring that all project deadlines and objectives were achieved.Computer Trainer
null · 2023 — 2024Provided hands-on training in MS Office and fundamental computer skills to boost students' digital literacy. Delivered introductory lessons on creative tools such as Photoshop and SketchUp, aiding learners in developing essential design capabilities. Oversaw technical assessments and tracked student progress, ensuring successful course completion.High School Teacher
EASTWOODS ACADEMY OF SCIENCE AND TECHNOLOGY · 2021 — 2023Designed and implemented engaging lesson plans on essential computer concepts and digital literacy for high school students. Conducted hands-on laboratory sessions to help students master critical software applications and online safety measures. Maintained classroom records and evaluations, fostering a productive educational environment.Assistant College Registrar
EASTWOODS PROFESSIONAL COLLEGE OF SCIENCE AND TECHNOLOGY · 2018 — 2021Oversaw the systematic organization and maintenance of student academic records, ensuring data integrity and confidentiality. Managed enrollment processing, transcript requests, and graduation clearances with meticulous attention to detail. Provided administrative assistance in governmental compliance and internal reporting to meet institutional deadlines.Cashier / Inventory Clerk
HILCRES BUILDER’S CENTER · 2015 — 2017Handled POS transactions, cashiering duties, and customer service while maintaining accurate cash balances. Oversaw inventory management tasks, including receiving shipments, managing purchase orders, conducting stock counts, organizing products, and reporting discrepancies to prevent losses.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyEastwoods Professional College of Science and Technology · — — 2014
- Programming NC IVEastwoods Professional College of Science and Technology · — — 2011
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