Madelyn B.
Mid-Level E-Commerce Operations Assistant
Open to offersNew to PlatformAbout
Madelyn B. is an experienced E-Commerce Operations Assistant with a focus on managing and optimizing online sales platforms. From 2020 to 2025, she adeptly handled customer interactions and order processing for her family's business on TikTok, Shopee, and Facebook. Her expertise in inventory management ensured accurate stock levels and seamless restocking efforts. She also managed comprehensive product listings and pricing while efficiently processing and preparing shipments. Madelyn's detailed approach extends to administrative tasks, where she prepared BIR-compliant sales receipts and maintained financial records using Microsoft Excel. Her educational background in Aircraft Maintenance Technology from the Philippine State College of Aeronautics complements her meticulous nature, while her technical skills, including proficiency with Shopify, Google Sheets, and Make.com, bolster her capability in supporting the growing demands of e-commerce businesses.
Experience
E-Commerce Operations Assistant
Crocky Online Shop · 2020 — 2025Managed live selling events and provided customer support through TikTok, Shopee, and Facebook. Created and updated product listings, pricing, and variants on various online platforms. Oversaw inventory levels, kept stock records up to date, and coordinated restocking efforts. Handled customer orders by sorting, packing, and preparing shipments. Responded to customer inquiries and assisted with return and refund requests. Prepared sales receipts compliant with BIR regulations by accurately recording purchase and transaction details. Maintained handwritten sales journals and digital records of daily sales, expenses, and profits at the same time utilizing Microsoft Excel. Organized and arranged business documents for BIR tax submissions.Sales Associate
Lucky 99 Store · 2019 — 2019Assisted customers in finding products and addressing their inquiries. Completed sales receipts by documenting customer information, purchased items, prices, and totals. Verified payment details by checking receipts and calculations prior to processing. Monitored stock levels and communicated with the team regarding restocking needs. Reported product and store issues to ensure efficient daily operations.
Skills & Expertise
Education
- Bachelor of Science in Aircraft Maintenance TechnologyPhilippine State College of Aeronautics – Basa Air Base Campus Floridablanca, Pampanga · 2018 — 2022
- Senior High School – Accountancy, Business and Management (ABM)San Vicente National Highschool – Lubao Pampanga · 2016 — 2018