Madelyn M.

Madelyn M. is an accomplished Customer Protection Resolution Quality Evaluator and administrative professional with over a decade of experience in customer service, quality evaluation, and office operations. She has demonstrated proficiency in customer resolution, quality assurance, documentation, and communication, backed by additional training in QuickBooks, Xero, and virtual assistance. Madelyn has a background in managing customer protection and resolution cases, ensuring compliance with quality standards, and handling sensitive customer concerns. Her role involved the thorough investigation of accounts, evaluation of service interactions, and ensuring accurate case documentation. With a Bachelor's degree in Commerce majoring in Customs Management, Madelyn's career spans roles such as District Sales Supervisor at HC Consumer Finance Phils. Inc. and Sales Unit Leader at Spruce Designer Network Inc., where she facilitated operations and customer communications. Her commitment to detail and adaptability make her a reliable asset in both onsite and remote environments.