MaDjesebel A.

Djesie S. A. is a seasoned IT Service Desk and Technical Support professional with over 20 years of experience in supporting enterprise IT environments. Her expertise spans Microsoft 365, cloud technologies, identity and access management, and end-user infrastructure. Skilled in Tier 1 and Tier 2 technical support, Djesie excels in troubleshooting hardware, software, and POS issues, as well as providing remote desktop support. She has a profound understanding of Active Directory, Azure/Entra ID, and Okta administration, which includes user provisioning, SSO integration, and MFA configuration. Djesie's professional journey has taken her through roles at Support Services Group, Infosys BPM, Masergy Philippines, Microsourcing, and KMC Solutions, where she handled incident management, escalation resolution, and ITIL-based service delivery. Equipped with certifications such as Fortinet NSE and a background in business administration, Djesie delivers exceptional customer support while maintaining SLA compliance.