Maea N.

I don't need hand-holding to deliver results — I bring initiative, real hands-on experience, and a self-taught edge that lets me learn fast and execute even faster. While others wait to be trained, I'm already figuring things out, testing what works, and adapting on the fly. My background spans social media management, content creation, and digital tools I picked up through genuine curiosity, not just courses. Hiring me means bringing on someone who treats every challenge as a chance to grow, takes ownership without needing constant direction, and consistently turns drive into real, measurable value from day one.

• Guest Relations / VIP Services

  Solaire Resort & Casino · 2022 — 2023
  Provided exceptional, personalized service to VIP guests in a dynamic and high-standard environment, ensuring a consistently professional experience. Maintained discretion and attention to detail while coordinating guest requests with various operational teams. Showed adaptability and reliability, continuously meeting service and compliance standards under pressure.

• Freelance Social Media Manager & Marketing Assistant

  Self-employed · 2022 — Present
  Overseen comprehensive social media activities for various clients on Instagram, Facebook, and TikTok, managing content planning and community interaction. Created short-form video content and graphics, designing hooks and strategies informed by trend and audience analysis to enhance engagement and conversion. Established and preserved a cohesive brand identity across client platforms, analyzing performance metrics to iteratively improve content strategy. Assisted in sales and lead generation through organic outreach channels such as direct messages, comments, and email, while tracking CRM data, setting appointments, and onboarding clients. Simultaneously managed multiple client accounts, ensuring strong organizational skills and adherence to deadlines.

• Guest Services / Floor Operations

  Okada Manila · 2021 — 2022
  Managed daily floor operations, ensuring the delivery of efficient and organized services in a busy environment. Collaborated with supervisors and colleagues to swiftly address operational challenges, maintaining a seamless workflow. Engaged with guests professionally, contributing to the overall productivity of the team.

• Non-Voice Customer Support Representative

  BPO Company · 2019 — 2021
  Handled customer inquiries through chat and email, providing accurate and compassionate responses in a timely manner. Resolved issues by assessing customer concerns and delivering clear solutions without voice interaction, ensuring strong written communication. Managed multiple concurrent conversations while meeting quality, response time, and productivity standards, and documented concerns and resolutions to uphold organized team operations.

• Bachelor's Degree in Tourism & Hospitality Management

  PLP College University