Maecaella X.
Mid-Level Trust & Safety Supervisor
Open to offersNew to PlatformAbout
Maecaella L. is a Virtual Assistant and Trust & Safety Supervisor with nearly 7 years of combined experience in customer and technical support, content moderation, and fraud prevention. Currently based in the Philippines and open to remote work, she has built a strong reputation for handling high-volume inquiries and resolving complex escalations while protecting platforms from abusive activities. At Foundever, Maecaella serves as an Account Supervisor, managing escalations, monitoring account activities, and ensuring the integrity of platforms. Her role at TaskUs involved moderating content in line with community guidelines and policy compliance. Previously, she has worked at Tech Mahindra and ResultsCX focusing on customer and technical support, where she maintained high satisfaction scores and resolved various customer issues. Maecaella graduated Cum Laude with a Bachelor of Science in Business Management from the Polytechnic University of the Philippines and holds certifications in Google Analytics and Lean Six Sigma White Belt. She is proficient with CRM systems, Google Workspace, and other collaborative tools.
Experience
Account Supervisor – Tier 2, Trust & Safety
Foundever · 2023 — 2026Oversaw escalations and addressed fraud-related issues, ensuring timely resolutions for high-priority cases. Actively monitored suspicious account activities and took necessary actions to maintain platform integrity. Engaged with internal teams to resolve urgent trust and safety matters while supervising the Tier 2 support queue to adhere to SLA compliance and quality standards.Content Moderator
TaskUs · 2020 — 2023Evaluated and eliminated harmful or inappropriate content following platform community guidelines. Ensured compliance with policies across large volumes of user-generated content while working under tight deadlines. Contributed insights for policy improvements by identifying trends in violations and abuse.Customer & Technical Support Representative
Tech Mahindra (2020) | ResultsCX (2019) · 2019 — 2020Provided assistance to customers through phone, chat, and email, addressing technical and service issues. Handled complaints effectively while aiming for high customer satisfaction scores. Managed product troubleshooting, account inquiries, and billing questions.HR Associate & Accounting Personnel
Esjay Auto Corp · 2018 — 2018Supported recruitment efforts, including candidate screening and employee onboarding activities. Maintained employee records and arranged interview schedules. Conducted audits of receipts and verified the accuracy of financial records.Service Crew
Royal Burger Industry · 2017 — 2017Prepared food items while adhering to quality and hygiene standards. Handled cash, processed POS transactions, and delivered frontline customer service.Sales Associate
Zoom Perfume · 2015 — 2015Engaged with customers to upsell products and educate them about scent profiles to enhance transaction value. Maintained knowledge of products and managed daily sales transactions.
Skills & Expertise
Education
- Bachelor of Science in Business ManagementPolytechnic University of the Philippines · — — 2022