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Magesperi G. — Senior Community Manager from South Africa

Magesperi G.

Senior Community Manager

South Africa 6+ years
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About

Magesperi (Janet) G. is a seasoned Community Manager with over 16 years of experience in managing customer relationships and supporting business operations from her base in Pinetown, South Africa. As a dynamic force in community growth, she has revitalized a local WhatsApp group, increasing its membership by over 50% through strategic promotion of local businesses and community engagement initiatives. Her extensive experience in the retail industry at Fourways Kwik Spar & Tops at Spar includes roles as a GRV Clerk and key store management team member, where she excelled in coordinating operations, executing promotional campaigns, and ensuring accurate payroll processing for a team of 45+ employees. Janet is also an adept digital communicator, leveraging platforms like Reddit and LinkedIn, and utilizing tools like Canva and AI technologies to create impactful content and enhance professional presence. Her dedication to continuous learning is evidenced by certifications in HubSpot CRM and generative AI, augmenting her proficiency in operations coordination, social media management, and problem solving. Currently, she imparts her expertise as an online English tutor, fostering long-term student relationships across cultural boundaries.

Experience

  • GRV Clerk

    FOURWAYS KWIK SPAR & TOPS AT SPAR · 2009 — 2026
    Managed daily operations across retail departments, overseeing pricing, stock management, customer service, and operational processes to ensure efficient store functionality. Coordinated weekly schedules for over 45 employees, aligning staffing with operational demands to optimize service levels. Processed weekly payroll for wage staff, adhering to internal procedures for accurate and timely payment. Addressed customer inquiries through various channels including phone, email, WhatsApp, and in-person, fostering positive customer experiences. Implemented promotional campaigns by utilizing seasonal displays and strategic product placement to enhance customer interaction and visibility. Handled invoice capturing and stock administration, maintaining financial and inventory accuracy. Acted as a reliable key holder, independently managing opening and closing duties while ensuring operational compliance.

  • ONLINE ENGLISH TUTOR

    SELF-EMPLOYED · 2023 — Present
    Conduct engaging online lessons for international students, utilizing adaptive communication techniques to sustain learner interest and develop lasting student relationships. Foster rapport with students of varied cultural backgrounds through effective communication and tailored support.

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