Maggie M.
Senior Customer Success Manager
Open to offersNew to PlatformAbout
Maggie M. is a seasoned professional with over a decade of expertise in customer relationship management and logistics coordination, thriving in both international and remote environments. Based in Cape Town, she has a robust track record of managing client onboarding, resolving operational issues, and cultivating long-term customer relationships across various global markets. Bilingual in French and English, Maggie excels at communicating with diverse clientele across multiple time zones. Her experience spans roles from a Pricing Specialist at AMOOV Group to a Freelance Translator at VOXCROFT, where she delivered precise translations for AI projects. At COMPAGNIE MONDIALE DE TRANSPORT, she coordinated complex customer operations, supported logistics, and trained new staff. Her educational background includes ongoing studies in Communication Management at Southern New Hampshire University and certifications in Google Workspace, leadership, and business. Maggie's strong suit lies in her ability to support client success through process improvements and proactive communication.
Experience
Pricing Specialist
AMOOV Group · 2024 — 2025Managed customer quotation requests and ensured timely, accurate responses to client needs. Collaborated with international partners and internal teams to enhance operational efficiency and customer satisfaction. Conducted market and competitor analysis to assist in strategic pricing decisions and supported improvements in automated processes and workflow efficiency.Freelance Translator - AI Project
VOXCROFT · 2022 — 2022Delivered precise English-French-Lingala translations for an AI-focused logistics project while working independently in a remote setting and meeting strict deadlines. Ensured quality and linguistic consistency across multilingual datasets by collaborating with project coordinators and adhering to quality assurance processes.Overseas Moves Management / Import & Export Coordinator
COMPAGNIE MONDIALE DE TRANSPORT (CMT) · 2010 — 2020Coordinated comprehensive customer operations, including onboarding, shipment planning, pricing, and service delivery. Served as the primary contact for customers, vendors, carriers, and international partners, managing inquiries, operational issues, scheduling changes, and escalations. Maintained ongoing communication with stakeholders while preparing invoices, monitoring payments, and handling billing-related follow-ups.Temporary CEO Assistant / Supply & Distribution Officer
ENGEN DRC · 2008 — 2010Organized executive schedules, meetings, travel arrangements, and logistics coordination. Managed confidential documentation and executive correspondence, supported operational activities by coordinating with suppliers, and prepared financial documentation for submission to the National Bank in Kinshasa.Administrative Secretary
City Hall of Kinshasa · 2006 — 2007Executed daily administrative and clerical tasks, including preparing official correspondence, reports, and meeting minutes. Maintained organized filing systems and assisted with financial draft reporting and document management, while supporting internal communication and office coordination activities.
Skills & Expertise
Education
- Communication Management - BusinessSOUTHERN NEW HAMPSHIRE UNIVERSITY · 2022 — 2026
- Bachelor of Science in Financial Computing & ProgrammingECOLE INFORMATIQUE DES FINANCES (EIFI) · 2002 — 2005
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