Maggie L.
Senior Administrative and Customer Support Specialist
Open to offersNew to PlatformAbout
Magnolia L. is a seasoned Virtual Assistant and administrative professional based in Naga City, Philippines, with over 20 years of experience supporting industries such as romance consulting, telecommunications, aviation customer support, and education administration. She most recently worked at Together Light Inc., providing remote client communication, scheduling, and CRM management for online match-making services. Her background includes handling customer accounts at Quantrics Enterprises (Bell Canada), offering airline support for Jetstar via Probe CX, and managing administrative records at El Mavera Training Center. Proficient in email management, calendar scheduling, and confidential data handling, Magnolia has a consistent record of reliability supporting both remote and onsite teams. Her long-term tenure underscores her expertise in customer service, sales support, and documentation processes across diverse business environments.
Experience
Romance Consultant / Client Support Specialist
Together Light Inc. (Christian Filipina) · 2023 — 2026Handled virtual administrative and client support by managing email correspondence, scheduling appointments, and conducting virtual consultations for paid members. Updated CRM systems with client documentation, supported sales activities through outbound outreach, and ensured confidentiality of sensitive information. Worked with internal teams to enhance client engagement and service quality.Customer Service Representative
Quantrics Enterprises Inc. (Bell Canada) · 2022 — 2023Processed telecommunications customer orders and service requests, resolved billing inquiries and disputes, and managed promotions. Maintained CRM documentation along with accurate recordkeeping, and documented interactions for reporting and service tracking.Customer Support Representative
Stellar / Probe CX (Jetstar) · 2019 — 2022Facilitated customer assistance with flight bookings, rescheduling, and general inquiries via phone and digital channels. Provided support in a high-volume environment and ensured compliance with service quality standards and company policies.Administrative Assistant
El Mavera Training Center (TESDA-Accredited) · 2018 — 2019Performed student enrollment processing and maintained both digital and physical records. Handled billing documentation, prepared administrative reports, and coordinated procurement and inventory for office and training supplies. Contributed to accreditation documentation and compliance reporting.Customer Service, Sales & Administrative Roles
Company not specified · 1992 — 2017Accumulated extensive experience in customer service, sales support, and administrative functions through order entry and sales support for companies such as Petco, Dell, Citi, and HSBC. Managed collections and account follow-ups with Ally Collections, and provided administrative and billing processing at University of Nueva Caceres.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Double Major: Management and FinanceUniversity of Nueva Caceres
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