Maha Z.

Maha Z. is a dedicated Senior Customer Support Representative with extensive experience in managing customer interactions across various platforms, including chat, email, and Slack. She has successfully contributed to both SNOONU and APPEDOLOGY by resolving customer issues, handling orders, and improving customer satisfaction. Prior to her current role, Maha excelled as a Content Executive at SNOONU, where she optimized menu content and created engaging promotional material. Her role demanded coordination with account managers and training outsourced teams, leading to her recognition as Agent of the Month and Agent of the Quarter. Before this, she also served as a Customer Support Representative at XP TECH DUCT CLEANER'S, specializing in customer service, inquiry resolution, and service coordination. Maha is proficient in MS Excel and Google Sheets, and is known for her problem-solving abilities, multitasking, and critical thinking skills. She holds a BS in Business Analytics from Iqra University.