Mahlatse P.

Mahlatse P. is an experienced Student Assistant and Customer Service Representative with a proven track record in higher education and business process outsourcing. At the University of Johannesburg, Mahlatse provided essential frontline support for campus access card services, diagnosing and repairing faulty cards while maintaining accurate administrative records. Mahlatse also utilized Microsoft Excel to compile and analyze weekly statistics, managed daily scheduling, supervised fellow student assistants, and led operational tasks to ensure seamless access for students and staff. In the BPO sector with IContact BPO, Mahlatse efficiently handled inbound customer orders, maintained accurate order records, and addressed customer inquiries using scripted solutions. Key hard skills include problem solving and digital technology knowledge in service-oriented environments.