Mahmoud E.
Senior Technical Trainer
Open to offersNew to PlatformAbout
Mahmoud M. is a dedicated and adaptable Trainer and Technical Subject Matter Expert (SME) based in Cairo, Egypt, known for his extensive experience in technical support and effective training delivery. With a professional background in medical and legal interpretation at One World Global Services, Mahmoud ensures precise and culturally sensitive communication. Since 2024, he has been instrumental in onboarding and training at his current role, driving knowledge readiness and performance alignment. Mahmoud acts as a primary escalation point for complex technical issues and supports advisors with side-by-side coaching. Previously, as a Senior Technical Support Specialist at Teleperformance from 2020 to 2022, he specialized in advanced technical support for iOS, macOS, and watchOS, resolving high-impact customer cases and mentoring junior advisors. His educational foundation in Hebrew Language & Literature from Alexandria University complements his multilingual competencies, enhancing his training and communication proficiency.
Experience
Certified Medical and Legal Interpreter
One World Global Services · 2026 — PresentProvided interpretation services in medical and legal contexts, ensuring accurate communication between all parties involved.Trainer | Technical Subject Matter Expert (SME)
Company not specified · 2024 — PresentConducted training sessions for new hires and current advisors, leading onboarding programs to prepare individuals for their roles. Offered expert guidance on tools, workflows, and troubleshooting, while coaching advisors through individualized sessions aimed at enhancing performance. Developed and revised training materials and internal documentation, serving as a primary resource for technical issues and process clarifications. Collaborated with management to identify areas for skill enhancement and initiated continuous improvement efforts.Senior Technical Support Specialist (Senior Advisor)
Teleperformance · 2020 — 2022Provided advanced technical support for iOS, macOS, and watchOS platforms, resolving complex cases and assisting junior advisors. Acted as an escalation point for significant customer issues and utilized soft skills to manage difficult situations. Achieved consistent results in quality, productivity, and customer satisfaction.Travel Consultant
Concentrix · 2019 — 2019Supported customers with travel arrangements, including bookings, modifications, and cancellations. Ensured appointment confirmations and booking accuracy while helping clients plan vacations tailored to their needs.
Skills & Expertise
Education
- Bachelor of Arts in Hebrew Language & LiteratureAlexandria University · 2014 — 2018
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