Mahmud M.
Mid-Level Administrative and Digital Projects Coordinator
Open to offersNew to PlatformAbout
Mahmud M. is a seasoned remote administrative professional merging traditional administrative roles with modern digital expertise. With profound experience in data accuracy, documentation, and scheduling, Mahmud has effectively managed operations across institutional, electoral, and customer-focused settings. His prowess in handling sensitive records was exemplified during his role as a Payroll Support Intern at Bayero University Kano, ensuring operational integrity through meticulous record verification. As an Administrative Officer for the Kano State Ministry of Education, Mahmud facilitated seamless event coordination and documentation management. His customer service capabilities were sharpened at Wellcare, where he maintained detailed customer interaction records. Adding a digital dimension, he founded Prompt Vault Studio, where he functions as a digital creator and AI prompt engineer, delivering end-to-end digital products. As a WordPress developer and graphic designer, Mahmud crafts SEO-optimized websites, book covers, and brand identities, underscoring his proficiency in WordPress website management and graphic design.
Experience
Payroll Support Intern
Bayero University Kano, Payroll Unit · 2025 — 2025Handled the processing and verification of sensitive records, ensuring a high level of accuracy, confidentiality, and accountability. Maintained documentation error-free by adhering to structured procedures and cross-checked data from various sources for consistency prior to final reporting.Administrative Officer
Kano State Ministry of Education · 2024 — 2024Oversaw documentation, correspondence, and filing systems, focusing on accuracy and confidentiality. Coordinated logistics and schedules for institutional events with multiple stakeholders, ensuring organized digital and physical records for efficient day-to-day operations. Engaged proactively with stakeholders to ensure deadlines and tasks were managed effectively.Assistant Presiding Officer
INEC Nigeria · 2023 — 2023Independently coordinated time-sensitive field operations, managing documentation, reporting, and accountability under strict deadlines. Effectively resolved a live operational dispute through structured communication, demonstrating sound judgment under pressure. Maintained accurate real-time reporting and chain of custody documentation throughout the assignment.Customer Service Representative
Wellcare · 2022 — 2022Provided timely and professional customer support, resolving inquiries within established response time targets. Maintained detailed records of customer interactions for accurate follow-up and reporting, and adhered to structured service protocols and escalation procedures to ensure consistency across all interactions. Collaborated with other departments to resolve issues by coordinating with various teams.
Skills & Expertise
Education
- Bachelor of Science in AccountingBayero University Kano · — — 2025
- Senior Secondary School Certificatenull · — — 2018
- First School Leaving Certificatenull · — — 2012
Interested in this professional?
Sign in as an employer to save this profile or invite Mahmud M. to a job.
Sign in as an employer