Mai S.
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About
Mai S. is an accomplished Virtual Administrative Assistant based in Giza, Egypt, with experience managing operations in both the e-commerce and insurance sectors. Most recently at Evara Store and MetLife Insurance Co., Mai developed advanced digital workflow automation strategies, enhancing operational efficiency by 30% and managing over 50+ client projects annually. She specializes in architecting custom CRM systems and scalable frameworks using Notion and ClickUp, ensuring 100% on-time project delivery. Her expertise extends to calendar and scheduling management, professional business communication, and executive admin support. Mai has directed teams of 10+ agents, implemented digital filing systems, and conducted onboarding to boost new hire proficiency in workflow tools. Projects include designing integrated CRM databases and automating communication flows for improved client retention and operational scalability.
Experience
Unit & Administrative Manager
MetLife insurance co. · 2025 — 2026Oversaw daily administrative operations and guided a team of over 10 agents to ensure compliance with corporate standards. Enhanced client engagement through strategic professional correspondence and automated social media communication.Virtual Assistant & Operations Manager
Evara Store / Freelance · 2024 — PresentCreated integrated project tracking dashboards using Notion and ClickUp to manage over 50 client projects annually, ensuring on-time delivery. Developed end-to-end digital workflows and automated order processing systems for e-commerce, contributing to a 30% increase in operational efficiency.
Skills & Expertise
Education
- Bachelor of PharmacyOctober 6 University · 2018 — 2023
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