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MAILSON B. — Mid-Level Customer Support Specialist from Brazil

MAILSON B.

Mid-Level Customer Support Specialist

Brazil 3-6 years
Open to offersNew to Platform
Languages
Portuguese
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About

Mailson B. is a seasoned Customer Support Specialist with over five years of hands-on experience providing high-volume live chat support and email assistance for international users in the online betting industry. Operating remotely from Brazil, he has managed 100+ daily customer interactions, addressing real-time challenges such as account verifications, payments, bet settlements, and restrictions during live sports events. Mailson’s expertise includes betting platform support, payment support for deposits and withdrawals, and effective de-escalation to maintain high customer retention and satisfaction. Experienced with platforms like Zendesk, Freshdesk, and Salesforce, he communicates fluently in Portuguese, English, and Spanish, consistently delivering rapid and accurate solutions in demanding, fast-paced environments.

Experience

  • Customer Support Specialist

    bet365-style · 2019 — 2024
    Delivered real-time assistance through live chat and email within a high-volume setting. Provided support for deposits, withdrawals, account verification, and various betting-related inquiries. Addressed urgent situations promptly during live sports events while managing bet-related questions, such as odds and settlement. Employed de-escalation techniques to mitigate customer frustration, contributing to customer retention and satisfaction.

Skills & Expertise

ZendeskCustomer SupportAccount Management

Education

  • Bachelor’s Degree in English Language
    UERN – Brazil

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