Mairel G.
Mid-Level Project Manager
Open to offersNew to PlatformAbout
Mairel G. is a skilled Project Manager with a background in executive assistance, adept at providing comprehensive support to enhance business operations. Her experience encompasses administrative tasks such as document preparation, scheduling, and file organization. In her roles at firms like Brightstarr Marketing AI and Engage CX, Mairel handled client communications, coordinated workflows, and offered strategic guidance in team settings. She possesses expertise in CRM tools and social media management, facilitating branding consistency and customer engagement. Her role at TruAlliant highlighted her capability in customer service, managing client accounts and ensuring satisfaction. Mairel's academic credentials include a Bachelor of Science in Cruise Ship Management from John B. Lacson Foundation Maritime University, reinforcing her strong organizational skills and problem-solving capabilities in diverse industry settings.
Experience
Executive Assistant / Administrative Support / Social Media Manager / Technical Assistant / Operations Management
MUA & MSE (US- Based) Community Solar & HVAC · 2024 — 2026Provided executive support through calendar management, email correspondence, meeting organization, and documentation. Assisted in operations management by tracking tasks and organizing workflows to support business processes. Managed social media content and engagement, performed technical tasks including data entry and CRM management, and ensured effective communication with stakeholders.Executive Assistant / Project Manager
BRIGHTSTARR MARKETING AI · 2026 — 2026Managed operations within the Brightstarr AI Marketing platform, handling client communications and addressing inquiries promptly. Prepared and sent necessary documentation to clients while ensuring accuracy. Maintained organized records in Credit Repair Cloud and streamlined support workflows to enhance the overall client experience.Nesting Mentor / Trainer / Manager – Inbound Account
Engagecx - LM (US- Based) WFH / Onsite · 2023 — 2025Conducted training and coaching for new agents during the nesting phase to prepare them for production demands. Oversaw daily team operations while monitoring KPIs, and aligned training objectives in collaboration with leadership. Developed training materials, managed escalations, and contributed to operational enhancements.Personal Virtual Assistant
EARN BIG LLC MARKETING · 2025 — 2025Oversaw GoHighLevel (GHL) platform operations, including CRM updates and workflow organization. Conducted outbound calls for scheduling and client coordination within the home health care sector. Assisted with appointment setting, calendar management, maintained tracking spreadsheets for leads and client activities, and supported marketing initiatives.Secretary and Admin Assistant
Antenor Signs and Services · 2021 — 2023Handled day-to-day administrative tasks including document preparation, filing, and correspondence. Managed client inquiries, scheduled appointments, and assisted in project tracking and order processing. Maintained records and monitored inventory to ensure efficient office operations.Customer Service Representative (Inbound & Outbound)
TruAlliant – Telecommunication CompanyResponded to inbound customer inquiries and conducted outbound calls to verify leads and account information. Ensured accuracy in customer accounts while validating service eligibility and documenting the verified details. Delivered comprehensive customer service by addressing concerns, escalating issues, and facilitating timely resolutions.Hiring Team/ Recruitment
LOGISTICS - NP & RADManaged candidate inquiries via Indeed messaging and maintained recruitment records with precision. Assisted in organizing applicant pipelines while coordinating the next steps in the hiring process. Created standardized templates for candidate outreach and drafted recruitment-related communications such as interview invitations and status updates.
Skills & Expertise
Education
- Bachelor of Science in Cruise Ship ManagementJOHN B. LACSON FOUNDATION MARITIME UNIVERSITY · 2021 — 2022
- Accountancy, Business and Management (ABM)JOHN B. LACSON FOUNDATION MARITIME UNIVERSITY · 2019 — 2021
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