MaJolaine P.

Ma. Jolaine P. is an accomplished Executive Assistant/Customer Success VA with extensive experience in executive and administrative support across various industries, including U.S. clinical operations. She expertly manages operations and workflow optimization using tools such as Microsoft 365, Google Workspace, Slack, MS Teams, and Salesforce CRM. Jolaine has a proven track record of triaging high-volume inboxes and implementing efficient ticket tracking systems that bolster client communication and satisfaction. Her expertise in process documentation has led to the enhancement of Standard Operating Procedures, significantly improving team efficiency and reducing operational bottlenecks. She played a vital role in client outreach, helping to coordinate referrals that contributed to business expansion. As a performance development coach at Eperformax Contact Centers, Jolaine led a team to support U.S.-based customers, conducted coaching sessions to enhance employee performance, and developed customer satisfaction strategies that improved business growth.