Maksym P.

Hi! I have experience in moderation, customer support, and administration, with strong attention to detail, analytical skills, and a responsible approach to work. I am motivated to learn, grow, and contribute to your team. Telegram: @petiv1 Email: [email protected] LinkedIn: https://www.linkedin.com/in/maksympolishchuk3006/

• Moderation, Customer Support Representative, Administrator / Night Manager, Chat Support Specialist

  Moderation, Customer Support Representative, Administrator / Night Manager, Chat Support Specialist · 2017 — 2026
  -Moderation 2025 – 2026 Moderated content and monitored platform compliance Reviewed violations and reports Identifying and preventing scams and handling related cases Ensuring customer satisfaction and retention through analytical and strategic approaches -Customer Support Representative 2023 – 2025 Communicated with clients in English via online chats Resolved requests and ensured high-quality service Met KPIs and message quotas Monitored and reported policy violations -Administrator / Night Manager 2017 – 2018, 2022 Managed staff, discipline, and service quality Handled accounting documentation and cash operations Managed supplies and equipment maintenance Resolved customer conflicts -Chat Support Specialist 2021 – 2022 Communicated with clients in English via chats and emails Improved customer satisfaction by promptly resolving requests Maintained long-term customer relationships and loyalty

• Master’s Degree in Business Administration

  Poltava State Agrarian Academy · 2014 — 2018