Malefetsane M.
Mid-Level Estate Administration Specialist
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Malefetsane M. is an experienced Estate Administrator with a robust background in fiduciary services and estate management at FNB Fiduciary in Sandton, Johannesburg. With responsibilities such as liaising with the Master’s office, facilitating debt and tax payments, administering asset distribution, and supporting trust and estate departments, Malefetsane has demonstrated adeptness in administrative management and client-focused communication. Prior roles include serving as a Call Centre Agent and Funds Assessor at the Motor Industry Bargaining Council (MIBCO), where he managed high-volume inbound calls, ensured meticulous record keeping, processed payments, and maintained client trust. Combining a certificate in Deceased Estates Practice from UNISA with extensive professional experience, Malefetsane ensures efficient workflows, data accuracy, and comprehensive fiduciary support within the financial and motor industry domains.
Experience
Estate Administrator
FNB Fiduciary · 2022 — 2026Engaged with the Master's office to obtain Letters of Authority/Executorship, initiating the administration process. Oversaw financial management to facilitate payment of outstanding debts and taxes. Coordinated with estate agents for property sales to ensure successful transactions. Guided family members through probate procedures for enhanced clarity. Managed asset distribution in accordance with the will and researched debts for thorough clearance prior to distribution. Negotiated claims against the estate to minimize disruptions in asset allocation.Fiduciary Administration Assistant
FNB Fiduciary · 2017 — 2022Assisted both the Trust and Estate departments, providing essential support. Processed and verified payments to vendors, trustees, and beneficiaries following given instructions. Optimized workflow by prioritizing tasks based on urgency and importance. Maintained data accuracy with detailed record-keeping practices. Fostered professional communication with clients, establishing positive relationships.Call Centre Agent
FNB Fiduciary · 2017 — 2022Delivered attentive service to facilitate positive customer experiences. Managed a high volume of inbound calls, ensuring quick response times. Handled sensitive personal data with discretion while upholding confidentiality. Contributed to team productivity through effective collaboration and teamwork. Addressed and resolved complaints promptly to enhance customer satisfaction.Call Centre Agent
The Motor Industry Bargaining Council (MIBCO) · 2009 — 2016Handled a large volume of inbound calls with a focus on swift response times. Recorded all phone interactions to ensure quality control and proper documentation. Adhered strictly to call centre schedules and targets to maximize efficiency. Built client trust by delivering accurate product information. Developed enduring client relationships through outstanding customer service.Funds Assessor
The Motor Industry Bargaining Council (MIBCO) · 2006 — 2009Maintained up-to-date records of employer and employee details. Received monthly contributions from employers, ensuring accurate allocation to each employee. Processed payments promptly upon receipt of completed forms for Additional Holiday Pay withdrawals.
Skills & Expertise
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