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MaLoida G. — Senior Customer Service Representative from Philippines

MaLoida G.

Senior Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ma.Loida G. is an experienced Customer Service Representative and Data Entry Specialist with a Bachelor of Science in Industrial Engineering from Rizal Technological University. With significant roles at financial institutions including JP Morgan Chase and Capital One, as well as firms like PSG Global Solutions and Sutherland Global, she has handled inbound/outbound calls, processed fraud and dispute cases, and managed email/chat support within the banking and BPO sectors. Her expertise also extends to lead generation and social media moderation, demonstrated during her time with Gloriously Vegan, Double Content Project LLC, and Pretty Robes, where she supported customer communication and profile management. Skilled in web research, email marketing, and transcription, Ma.Loida G. has contributed to both e-commerce and recruitment industries, specializing in data management and support services.

Experience

  • Senior Customer Service Representative

    Gloriously Vegan · 2020 — 2025
    Responded to email inquiries regarding order changes, cancellations, and refunds; handled messages and comments while creating posts and monitoring social media pages.

  • Fraud & Risk Detection Analyst

    TitanHouse Inc · 2018 — 2020
    Created, rejected, and published profiles for the company and executives; conducted confidential information research using various resources.

  • Data Entry/Data Mining

    Scholar's App · 2017 — 2018
    Utilized the app/tool for data entry, researched information, and completed Google forms.

  • Customer Service Representative

    Pretty Robes · 2017 — 2018
    Managed chat and email communications with customers while overseeing Shopify operations.

  • Virtual Assistant for Social Media Work

    Double Content Project LLC · 2017 — 2018
    Engaged in social media management, performed video editing, and executed various administrative tasks.

  • Customer Service Representative

    JP Morgan Chase & Co. · 2015 — 2017
    Managed inbound and outbound calls as well as email/chat inquiries related to debit card accounts; filed and reported fraud cases.

  • Senior Customer Service Representative

    Capital One Philippines · 2014 — 2015
    Managed inbound and outbound calls, along with email/chat inquiries for credit card accounts; reported fraud cases and initiated merchant dispute complaints.

  • Senior Recruiter

    PSG Global Solutions · 2013 — 2014
    Conducted research to source suitable applicants for client positions; screened candidate calls while verifying qualifications and availability.

  • Customer Service Representative

    Sutherland Global · 2013 — 2013
    Handled inbound calls for US customers regarding their PayPal accounts; processed money transfers and bill payments.

  • Senior Customer Service Representative

    Capital One - Sitel · 2008 — 2013
    Handled inbound and outbound calls plus email/chat inquiries for credit card accounts; filed fraud reports, initiated dispute complaints, and processed chargebacks.

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